Introduction and Acceptance
Welcome to West Imperial Water’s website. By accessing or using our website at https://westimperialwater.ca, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms referenced herein. If you do not agree with any part of these terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you and West Imperial Water (“we,” “us,” or “our”) regarding your use of our website, services, and related features or content.
Services Description
West Imperial Water provides water delivery solutions and related services for residential and commercial properties. Our website offers information about our services, contact forms, appointment scheduling, and other related features.
Account Registration and User Responsibilities
Account Creation
Some portions of our website may require registration. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
User Conduct
While using our website and services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Submit false or misleading information
- Interfere with the proper functioning of the website
- Attempt to gain unauthorized access to any portion of the website
- Use the website for any commercial purpose not expressly approved by us
- Harass, threaten, or otherwise harm any other user or third party
- Upload or transmit viruses or other malicious code
Content and Intellectual Property
Website Content
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected by Canadian and international copyright laws.
Trademarks
All trademarks, service marks, and trade names used on the website are our property or that of our affiliates or licensors, unless otherwise stated.
User-Generated Content
If you submit content to our website (such as comments, reviews, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
Communications
Electronic Communications
When you use our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, including emails, text messages, calls, and push notifications, which will be sent in accordance with our Privacy Policy.
Opting Out
You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails, replying “STOP” to text messages, or by contacting us directly.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
Appointment Scheduling and Service Bookings
Scheduling
If you use our online scheduling or booking system, you agree to provide accurate information and to attend or be available for scheduled appointments.
Cancellation
To cancel a scheduled appointment, we kindly request at least 24 hours’ notice. Cancellations made without sufficient notice may incur a charge of 100% of the delivery fee.
Payment Terms
Pricing
All prices listed on our website are in Canadian dollars and may be subject to change without notice. We strive to ensure that all pricing information is accurate, but errors may occur. If we discover an error in the price of services you have ordered, we will inform you and give you the option of continuing with the order at the correct price or canceling it.
Emergency Delivery Fee
For urgent water delivery requests requiring expedited service outside of our standard scheduling timeframes, an emergency delivery fee may apply. This fee will be determined based on factors including distance, time of day, and availability of delivery personnel. The specific emergency fee will be communicated to you prior to confirming your emergency delivery order.
Payment Processing
We use secure third-party payment processors to handle transactions. By making a payment, you agree to the terms and conditions of these payment processors.
Refunds
Refunds are not available for delivered water orders.
Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use our website or services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website
Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the operation of our website or the information, content, materials, or products included on it.
We disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permissible pursuant to applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless West Imperial Water, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the website or services, or your violation of these Terms.
Modifications to the Terms and Services
Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will revise the “last updated” date at the bottom of this document. Your continued use of our website after such changes constitutes your acceptance of the new Terms.
Changes to Services
We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without notice or liability.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms shall be resolved through:
- Informal negotiation – We encourage you to contact us first to discuss any concerns
- Mediation – If informal resolution is unsuccessful, the parties agree to mediation in Edmonton, Alberta
- Binding arbitration – If mediation is unsuccessful, the dispute will be resolved through binding arbitration in Edmonton, Alberta
Termination
We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and West Imperial Water regarding your use of our website and services, and supersede all prior and contemporaneous written or oral agreements between you and West Imperial Water.
Contact Information
If you have any questions about these Terms, please contact us at:
West Imperial Water Hauling Ltd.
Phone: (587) 209-4569
Email: westimperialwater@outlook.com
Last Updated: April 18, 2025